Privacy Policy

At haendehoch typografik (hh), we are committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect, how we use and protect it, and your rights regarding your personal data when you visit our website and make a purchase online. By using our website, you agree to the terms outlined in this Privacy Policy. Please review it carefully.

Information we collect

We collect information from you when you visit our website, sign up for our newsletter, place an order, or communicate with us directly when you contact us for support.

Personal information you provide

Account Information: When you create an account, we collect information such as your name, email address, billing address, and shipping address.
Order Information: When you make a purchase, we collect your payment information (e.g., credit card details) through secure payment processors. We do not store payment card details directly on our servers.
Communication Information: If you contact us via email or through our contact forms, we collect the information you provide, including your name, email address, and any message content.

Automatically collected information

Usage Data: We may collect information about your use of our website, such as your IP address, browser type, device type, pages visited, and the time spent on the website.
Cookies: We use cookies and similar technologies to enhance your experience on our website. These help us remember your preferences and analyze website usage. You can adjust your browser settings to refuse cookies, though some features of the website may not function properly without them.

How we use your data

We use the information we collect for the following purposes:

To process and complete your orders, including shipping and billing.
To improve our website and services; by analyzing usage patterns and identifying areas for improvement like product offerings and user experience optimization.
To send you our marketing communications (if you have opted-in), including newsletters, special offers, and product updates. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails.
To respond to inquiries, provide customer support, and resolve any issues or disputes.
To comply with legal obligations, such as tax reporting or responding to lawful requests from authorities to prevent fraud and to protect our rights, we may use or disclose your personal data.

Legal basis for processing your data

Under the GDPR, we process personal data based on the following legal grounds:

Contractual necessity: Processing is necessary to perform a contract with you (e.g., processing orders and delivering products).
Consent: You have provided consent for us to process your data for certain purposes, such as marketing communications. You can withdraw your consent at any time.
Legitimate interests: We may process your data to pursue legitimate interests, such as improving our products and services, ensuring website security, or marketing our offerings to you.

We do not sell or rent your personal data to third parties. However, we may share your information with the following entities under specific circumstances:

Service providers: We may share your personal data with trusted third-party vendors who assist us in processing orders, hosting our website, or conducting marketing campaigns. These service providers are required to use your data only as instructed and comply with GDPR standards.
Legal obligations: We may disclose your personal data if required by law, such as to comply with a subpoena, legal request, or to protect our rights or the safety of others.
Business transfers: In the event of a merger, acquisition, or sale of our business, your personal data may be transferred as part of the transaction.

Data security

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or alteration. However, no data transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.

Under the GDPR, you have the following rights regarding your personal data:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
Right to Erasure (Right to be Forgotten): You can request that we delete your personal data under certain circumstances.
Right to Restriction of Processing: You can request that we restrict processing your personal data in certain situations.
Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
Right to Object: You can object to the processing of your personal data, particularly for direct marketing purposes.
Right to Withdraw Consent: You can withdraw consent for processing your personal data at any time where we rely on consent as the legal basis.

If you would like to exercise any of these rights, please contact us at kontakt@haendehoch.nl

Data retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example, we may retain billing information for tax or legal reasons, even if you no longer have an active account with us.

International transfers

We may transfer your personal data outside of the European Economic Area (EEA) to service providers who are located in countries that may not offer the same level of data protection as the EEA. If we do so, we will ensure that appropriate safeguards are in place, such as the use of standard contractual clauses or other GDPR-compliant mechanisms, to protect your personal data.

Cookies and tracking technologies

Our website uses cookies and other tracking technologies to improve user experience, analyze website traffic, and provide targeted advertising. For more information, please see our Cookie Policy.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.

Contact us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at: kontakt@haendehoch.nl